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A Complete Service For Civil Enforcement

 

Civil Penalty Systems and Solutions for:

CPP understand it is not easy under the present climate, to enforce car parking regulations on site. However, CPP help many clients to do this successfully and discreetly. We work behind the scenes to ensure the smooth day to day running of your sites and estates.

Our service commences with the issue of permits and or when you issue an enforcement notice. CPP offer a full back office system to be used in conjunction with the client. We administrate, talk direct to the motorist and collect and manage the charges under strict client instructions. The Civil enforcement System is ticket based, user friendly, effective and legal.

CPP have taken a totally holistic view on the administration concerning civil contravention notices. To the best of our belief we are unique in this offering. Our service is modular which means that a client can take advantage of a total solution or specific modules depending on their needs.

Our Services include:

1. The CPP Site Survey
It is crucial that your site is adequately and legally signed and marked out to allow a civil action to become enforceable. A qualified member of the CPP team will arrange with you to visit your site and provide you with a written survey recommending the layout and position of signs and lines.

2. Parking Policy
You decide when you wish to enforce a civil parking notice. CPP will work with you to achieve a parking policy on your site or estate that you are happy with.

3. Civil Enforcement Product Pack
CPP provide a complete product pack incorporating signs, tickets, warning notices, permits and ticket bags. If required, the pack can be made bespoke according to your specific needs, our team will be happy to discuss this with you. Tickets are enforced according to the pre-agreed parking policy.

4. ANPR System (Automatic Number Plate Recognition)
This is an optional feature of the system and is usually for larger sites. The Call Centre at CPP logs the arrival and departure of vehicles through the ANPR cameras on site. The system will show which cars are issued with permits and also, if required, detect undesirable visitors, automatically generating a postal civil enforcement notice where necessary.

5. Car Park Management Services
If you wish to enforce yourselves, you can do. Our full training and product packs will enable you to legally enforce. CPP has strong relationships and vast experience in working with many of the large enforcement contractors. If required, CPP will arrange for a local BPA approved contractor to enforce on your behalf. These contractors will provide uniformed, CEO’s (Civil Enforcement Officers), who will patrol your site or estate and issue tickets when necessary.

6. Back Office Management System
Once the ticket has been issued, the CPP Back Office Management System administrates the complete system for you. We are the first point of contact with the motorist, normally through our call centre. CPP communicates on your behalf through our software agent, with the DVLA. We log and reply to all the correspondence. We offer a web enabled system which provides a “portal” for use by the motorist to access parking ticket information. The motorist can pay on the internet, challenge tickets or make formal representations online and communicate with CPP by email. The motorist can view their ticket details on the web, examine photographs taken at the time of issue and pay charges on the web, the likelihood that a notice will be paid unchallenged is increased. There are clear advantages of convenience for the motorist, in particular the fact that the online services are available at all times and from anywhere which has internet access.

7. How much does it cost?
Each site is different and therefore will attract different charges. Please contact us for a quote.