Terms & Conditions

Terms and Conditions of Use

Please read these Terms and Conditions of Use (the “Terms”) carefully before using the CPP Website, including the Driver Portal, as your use constitutes your acceptance of these Terms.

Copyright Notice

© 2018 ParkingEye Limited T/A Car Parking Partnership.

Registered in England.

Company Registration Number: 05134454

Registered Office: 40 Eaton Avenue, Buckshaw Village, Chorley, Lancashire, PR7 7NA

Tel: 0330 900 7777

The website www.carparkingpartnership.co.uk (“CPP Website”) is designed by ParkingEye Limited T/A Car Parking Partnership (“CPP”) and operates on a platform administered by ParkingEye Ltd. at a URL hosted by ParkingEye Limited.

The complementary CPP Driver Portal website https://portal.carparkingpartnership.co.uk (“Driver Portal”) is designed by ParkingEye Ltd. and operates on a platform administered by ParkingEye Ltd. at a URL hosted by Capita Plc.

All content included in or made available through the CPP Website and the Driver Portal, such as text, graphics, logos, button icons, images and data compilations is the property of the CPP or content providers and is protected by UK copyright and any other intellectual property rights subsisting in it, save where expressly stated. The copying or reproduction of the whole of any part of this website in any form, including electronic media, is expressly prohibited. All trademarks displayed on this site are owned by ParkingEye Limited.



Within the Terms, references to “We” “Our” “Us” shall mean ParkingEye Limited T/A Car Parking Partnership. References to the “Payment Processor” shall mean Capita Business Services Limited T/A Capita Software Services. References to “ParkingEye” shall mean ParkingEye Limited T/A Car Parking Partnership (“CPP”), ParkingEye Limited and Glyde Limited.

We reserve the right to update the Terms at any time by displaying amended terms on the CPP Website and you will be deemed to have agreed to the amended terms when you next use the CPP Website. The Privacy Policy and Cookie Policy are part of the Terms of the CPP Website. Please note that different Terms and Conditions of Use, Privacy and Cookie Policies may apply to the use of different functionality within the CPP Website and for any separately hosted functionality; e.g. when you select the option to pay a Parking Charge you will be redirected to the Payment Processor on their hosted payment solution or when you access the Permit System as an authorised user.

The information on this site has been included in good faith but it is for general information only and should not be relied on for any specific purpose. No representation or warranty is given as regards to the accuracy of information on the CPP Website and there shall be no liability for any loss, damage or expense arising in contract, tort or otherwise out of any reliance placed on information contained on the CPP Website, access to, use of, or inability to use. You accept that We take no responsibility for any error or omission relating to the material contained on the CPP Website.

We will make all reasonable attempts to prohibit viruses from the site but cannot guarantee this. You should take appropriate steps in respect of this.

We will do our utmost to ensure that availability of the CPP website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the CPP website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

We, Our agents, sub-contractors and/or content providers, will not be responsible for (i) losses that were not caused by any breach on Our part or that of Our agents, sub-contractors or content providers in the provision of the CPP Website, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and Us, Our agents, sub-contractors or content providers, when you commenced using the CPP Website.

We, Our agents, sub-contractors and/or content providers, will not be held responsible for any delay or failure to comply with our obligations under these conditions, if the delay or failure arises from any cause which is beyond Our, Our agents, sub-contractors or content providers, reasonable control. Nothing in these conditions limits or excludes Our responsibility for fraudulent representations made by Us, Our agents or sub-contractors or for death or personal injury caused by Our, Our agents or sub-contractors negligence or wilful misconduct.

Applicable Law

These Terms are subject to English law. Any disputes arising out of these Terms should be dealt with by the English or Welsh courts. If you are not happy with the way We deal with any disagreement and you wish to issue court proceedings, you must do so within the courts of England or Wales.


Using the CPP Website

Declaration of Use

By using the CPP Website, you are declaring that you are either:

  • acting in your own capacity and not acting on someone else’s behalf; or that
  • that you have the permission of the person in whose capacity you are purporting to act to provide their personal information and to carry out actions, that you undertake, in their name.

If you are not acting in your own capacity or do not have the permission of the person in whose capacity you are purporting to act, please do not proceed.

We may alter or discontinue any feature of the CPP Website. By proceeding to use the CPP Website you consent that We, ParkingEye Limited and Glyde Limited, respectively, may process the personal data (including sensitive personal data) that We collect from you in accordance with our Privacy Policy.

You are admitted to the CPP Website in order to:

  • find out more about Us, the services We offer, and to request further information about Our services or sectors;
  • find links to Our trade association and the industry standards We adhere to;
  • find and read FAQs, guides, helpful information and links;
  • pay a Parking Charge Notice via Our online Payment Processor;
  • view evidence relating to a Parking Charge Notice via the Driver Portal;
  • submit an online appeal direct to Our Appeals Team via the Driver Portal.

By accessing the complementary Driver Portal website, you acquire a non-exclusive right, strictly for the purpose of reviewing the detail of a Parking Charge Notice and any supporting evidence, to:

  • Access and view the material on the Driver Portal; and
  • Download and use material contained on the Driver Portal for a temporary purpose (such as viewing offline) or for reproduction by you.

Upon termination of your right to use the Driver Portal, you must destroy any copies, electronic and printed, of material obtained from the Driver Portal that you have in your possession or under your control or otherwise return or dispose of such material in the manner directed by Us.

User Obligations and Restrictions

You will not use the CPP website for any unlawful purpose including:

  • posting material containing any virus or interfere with the operation of the CPP website or attempt to decipher; •modifying any of the software, coding or information comprised in the CPP website;
  • providing false, inaccurate or misleading information;
  • breaching any applicable laws, regulations, licences, or third party rights;
  • purposely intercepting, accessing without authority or expropriating any system, data or personal information as defined in the Data Protection Act 1998;
  • providing or otherwise making available any material contained on the Driver Portal in any form to any person except where required by law.

You agree to fully reimburse Us in respect of all losses, costs, actions, claims and liabilities incurred by Us as a result of any breach of these terms or any data submitted by you to Us.

Use of Electronic Communications

When you use the CPP Website or send e-mails, text messages, and other communications from your desktop or mobile device to Us, you are communicating with us electronically. We, ParkingEye Limited and Glyde Limited, will communicate with you electronically in a variety of ways, such as by e-mail. For the purposes of responding to your enquiry, appeal or other communication, you consent to receive communications from Us, ParkingEye Limited and Glyde Limited electronically and you agree that all agreements, notices, disclosures and other communications that We, ParkingEye Limited and Glyde Limited provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

Access to Secured Areas

Some sections of the CPP Website are restricted and accessible to authorised users only. This includes links to other websites that can be accessed from the CPP Website. You are solely responsible for maintaining the confidentiality of any authentication data that is assigned to you and requested on the log-in page by Us. This may be your reference and Vehicle Registration Mark (VRM). You will not misuse or share the authentication data that is assigned to you.

Permit System

If you access and use the CPP Permit System then you agree to be bound by the general Terms and Conditions of use that relate to the CPP Permit System (“Permit System Terms”). The general Permit System Terms are available at https://www.cpppermitsystem.co.uk/generic/legal.php. Please note that additional terms and conditions may also apply in respect of the specific permit system being accessed.